Easter Bank Holiday
From Friday 2nd April we will be expecting to experience some courier delays due to the bank holiday however this will resume as normal from Tuesday 6th
This will mostly effect next day services
International and European Delays
We have recently found out that some of our art friends around the globe are encountering courier delays to certain destinations, things may be a bit slower particularly if you are in Europe and Australia, your art materials may take a bit longer than usual, we are super sorry! :(
We are still able to support your creativity during lockdown but to comply with the UK Government lockdown our fulfillments are working at reduced numbers so please allow us an extra working day to pack your goodies before we can dispatch it!
Please Note : If you order for next day courier delivery this means that it will be next working day from dispatch.
If you haven't had a dispatch email within 2-3 days or you are concerned about your tracking and have any questions or concerns, please reach out to us and we can investigate this for you!
WE ARE HERE FOR YOU!
Please note that if one of your art materials are purchased on a preorder the rest of your items will not ship until this is in stock.
TOP TIP: Check with your local courier service before checking out to get the most up to date information.
Brexit and EU
From January to June 2021, any orders placed in the EU will be subject to additional VAT charges as they pass through customs.
If your order is valued at...
€22 or less including shipping = No VAT until 1st July 2021 and No customs duty
€22 or more including shipping = Yes VAT but No customs duty
€150 or more = Yes VAT and Yes customs duty (6.5%)
Vat is charged between 17-27% depending on your country.
As of the 1st of July 2021, we will be allowed to register for VAT under a new system. This means that we will be able to add VAT to your order at checkout to enable your order to pass through customs seamlessly without any delays.
We want to say a great BIG thank you for understanding and being patient whilst we get you the Artiest Art Materials on the planet!
Thank you SO SO much and we cannot wait to see what you make!
WE LOVE YOU!