Refund policy
Refunds & Returns
We want you to be happy with what you’ve ordered. If something’s wrong, we’ll do our best to put it right.
Other than acts of God, meteor strikes, or bouts of temporary insanity from sitting presidents, we’ll endeavour to help with return and refund requests wherever we reasonably can.
Your Right to Cancel
If you bought online, you usually have the legal right to cancel your order within 14 days of receiving it.
You then have a further 14 days to return the goods once you’ve told us you’d like to cancel.
Items must be unused, unopened, and in the same condition you received them, unless you are returning them because they are faulty, damaged, or not as described.
Opened Items
Because many of our products are materials, pigments, liquids, or consumables, we may not be able to accept returns on opened items unless there is a genuine issue such as:
- The item is faulty
- The item arrived damaged
- The wrong item was sent
- The product is not as described
If that happens, contact us and we’ll sort it.
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. If they’re not, you may be entitled to a repair, replacement, refund, or partial refund depending on the circumstances.
Please let us know as soon as possible after receiving your order.
How to Request a Return
Email us at hello@culturehustlehelp.com with:
- Your order number
- What you’d like to return
- The reason for return
- Photos if something is damaged or faulty
We’ll let you know the next steps.
Return Shipping
If you’ve changed your mind, return postage is usually your responsibility.
If we’ve made a mistake, or the item is faulty or damaged, we’ll cover reasonable return costs.
Refunds
Once returned goods are received and checked, refunds will be processed to the original payment method as soon as reasonably possible.
Our Details
Culture Hustle
20–22 Wenlock Road
London N1 7GU
Final Note
We’re humans, not robots. If there’s a genuine problem, we’ll always try to be fair.