Terms of Service

Welcome to Culture Hustle. By using our website, placing an order, or engaging with our glorious corner of the internet, you agree to these Terms of Service. They exist to keep things fair, sensible, and only mildly dramatic.

If you do not agree with these terms, please do not use the site.

1. Who We Are

Culture Hustle operates from:

20–22 Wenlock Road
London N1 7GU

Support enquiries: hello@culturehustlehelp.com

2. Using Our Website

You agree to use this website lawfully and without causing harm, disruption, chaos, or avoidable nonsense.

You must not:

• Misuse the website or attempt to interfere with its operation
• Introduce viruses, malicious code, or digital gremlins
• Use our content unlawfully
• Attempt unauthorised access to systems or data

3. Products & Availability

We make and sell creative materials, tools, and occasionally things that should not logically exist.

All products are subject to availability. Sometimes popular things sell out. Sometimes suppliers misbehave. Sometimes reality intervenes.

We reserve the right to withdraw, change, limit, or discontinue products at any time.

4. Orders

When you place an order, you are making an offer to buy goods from us. An order is only accepted when we confirm dispatch.

We may cancel or refuse orders where reasonably necessary, including for:

• Pricing errors
• Stock issues
• Suspected fraud
• Incorrect customer information
• Behaviour suggesting villainy

If payment has already been taken, we’ll refund you promptly.

5. Prices & Payment

All prices shown are in the stated currency and include VAT where legally required, unless clearly stated otherwise.

Payment must be received before goods are dispatched.

We reserve the right to correct obvious pricing errors. If this affects your order, we’ll contact you first.

6. Shipping & Delivery

We aim to dispatch orders promptly, but delivery times are estimates, not prophecies.

We are not liable for delays caused by couriers, customs, weather events, strikes, acts of God, or broader collapses in the space-time continuum.

7. Returns & Refunds

Your statutory rights under UK consumer law are not affected.

Please see our Refund & Return Policy for full details. If something has gone wrong, we’ll do our best to make it right.

8. Product Use

Many products are intended for creative use and should be used responsibly, safely, and in accordance with any instructions provided.

You are responsible for ensuring products are suitable for your intended purpose.

Please keep materials away from children or pets where appropriate, and avoid eating the paint unless clearly marketed as lunch.

9. Intellectual Property

All website content, branding, text, graphics, images, and product materials are owned by or licensed to Culture Hustle unless otherwise stated.

You may not reproduce, distribute, copy, or exploit our content without permission.

10. Limitation of Liability

Nothing in these terms excludes liability where it would be unlawful to do so, including for fraud, death, or personal injury caused by negligence.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profits, loss of opportunity, or emotional distress caused by sold-out pigments.

11. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal data.

12. Changes to These Terms

We may update these terms from time to time. The latest version posted on our website will apply.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.